Terms of Service

Service

Wrenlist is an inventory management, AI pricing and multi-marketplace listing tool for resellers, available on the web, as a Chrome browser extension, and as an iPhone app. By using Wrenlist, you agree to these terms. These terms are governed by English law and the courts of England and Wales have exclusive jurisdiction.

Business information

Wrenlist is operated by WRENLIST LTD, a company registered in England and Wales with company number 17381266, whose registered office is 66 Paul Street, London, England, EC2A 4NA, trading as Wrenlist. For queries about your account or this service, contact admin@wrenlist.com. WRENLIST LTD is registered as a data controller with the UK Information Commissioner's Office.

Change of operator (effective 4 August 2026). From 4 August 2026, Wrenlist is operated by WRENLIST LTD. Before that date, Wrenlist was operated by Dominic Cushnan trading as Wrenlist, and any agreement you entered into before 4 August 2026 was with that previous operator.

Your account

You are responsible for maintaining the security of your account and password. You must provide accurate information when signing up and connecting marketplace accounts. You are liable for all activity that occurs under your account.

Marketplace connections

Wrenlist connects to third-party marketplaces (eBay, Vinted, Etsy, Shopify, Depop) on your behalf. You remain responsible for complying with each marketplace's terms of service and policies. Wrenlist is not responsible for marketplace policy changes, account suspensions, or actions taken by marketplace platforms. By connecting your marketplace accounts to Wrenlist, you grant us permission to manage listings on your behalf within the scope of the permissions you grant.

Marketplaces change their websites and interfaces without notice, and those changes can temporarily break publishing, delisting or sales sync. We fix such breakages as quickly as we can, but we cannot guarantee uninterrupted operation of any marketplace integration, and a marketplace may withdraw access at any time.

Wrenlist apps

Wrenlist publishes two optional client applications: a Chrome browser extension and an iPhone app. Both are covered by these terms.

You sign in to marketplaces yourself. For marketplaces without a public OAuth flow, you sign in to the marketplace's own website inside the extension or the app. Publishing then happens from your own signed-in session, on your own device. You are responsible for ensuring your use of Wrenlist complies with each marketplace's terms, including any rules they have about third-party tools.

Licence. We grant you a personal, non-transferable, non-exclusive licence to use the Wrenlist apps on devices you own or control, for your own reselling business, in accordance with these terms and the usage rules of the store you obtained them from.

Apple App Store terms

These clauses apply if you obtained the Wrenlist iPhone app from the Apple App Store. They are required by Apple and sit alongside the rest of these terms.

• This agreement is with us, not Apple. These terms are between you and WRENLIST LTD, trading as Wrenlist. Apple is not a party to them and is not responsible for the app or its content.
• Support is ours. We are solely responsible for support and maintenance. Apple has no obligation to provide any support for the app. For help, email admin@wrenlist.com.
• Warranty. To the extent any warranty is not effectively disclaimed, we are solely responsible for it. If the app fails to conform to an applicable warranty, you may notify Apple and Apple will refund any purchase price you paid for the app; beyond that, Apple has no warranty obligation whatsoever.
• Claims. We, not Apple, are responsible for addressing any claim relating to the app — including product liability, any failure to conform to legal or regulatory requirements, consumer protection claims, and claims that the app infringes a third party's intellectual property rights.
• Legal eligibility. You confirm you are not located in a country subject to a UK, EU or US government embargo or designated as a "terrorist supporting" country, and that you are not on any government list of prohibited or restricted parties.
• Apple as third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these terms and, on your acceptance, have the right to enforce them against you.

Subscription and Billing

Free Plan: Free accounts have no time limit and no billing required.

Paid Plans: Paid subscriptions are billed monthly or annually in advance. Your card will be charged automatically on your renewal date. You can cancel at any time via your account settings — your access continues until the end of your paid billing period.

Cancellation Right (14-Day Cooling-Off Period): Under the Consumer Contracts Regulations 2013, you have the right to cancel your subscription within 14 days of purchase for a full refund, provided you have not materially used the service. Refunds for paid plans made after the 14-day period are handled on a case-by-case basis. To cancel, email admin@wrenlist.com.

Price Changes: We may update prices for new billing periods. We will notify you at least 30 days before any price increase. Continued use after the notification date constitutes acceptance. This clause does not apply to Founding Members during their Guarantee Period — see Founding Flock pricing below.

Founding Flock pricing: Customers who subscribe to a paid plan on or before 23:59 GMT on 31 December 2026 ("Founding Members") will have their monthly or annual rate held at the price shown at checkout ("Founding Rate"), subject to the following:

1. Duration. The Founding Rate is guaranteed for 3 years from the date of your first successful payment ("Guarantee Period"). We will not raise your Founding Rate during the Guarantee Period except as set out in clause 4 below — there are no retroactive increases during the Guarantee Period. After the Guarantee Period ends, we will give you at least 60 days' notice by email of any price change, and you may cancel before the new price takes effect and receive a pro-rata refund for any unused prepaid period.
2. Continuous subscription required. The Founding Rate applies only while your subscription remains continuously active during the Guarantee Period. If you cancel and later resubscribe, the then-current price applies and the Guarantee Period does not restart.
3. Plan scope. The Founding Rate covers the Wrenlist plan you signed up for. If you upgrade to a higher tier, the Founding Rate no longer applies to the upgraded plan. If you downgrade, the Founding Rate for the lower plan applies from that point forward, calculated as the lower plan's launch price at the time you became a Founding Member.
4. Permitted adjustments during the Guarantee Period. We will not raise your Founding Rate during the Guarantee Period except where required to reflect: (a) changes in VAT or other statutory taxes applied to your subscription; or (b) material increases in third-party marketplace fees or payment processor fees that Wrenlist passes through at cost. Any such adjustment will be limited to the actual pass-through amount, notified to you at least 30 days in advance by email, and itemised on your next invoice.
5. Material changes or discontinuation. If we materially reduce the features of your plan, discontinue Wrenlist, or are required to end the Founding Rate for legal reasons, we will give you at least 30 days' notice by email and offer a pro-rata refund for any unused prepaid period.
6. Non-transferable. The Founding Rate is personal to your account and cannot be transferred, sold, or assigned to another person or business.

Promotions and referrals

From time to time we run promotional offers and referral schemes. Each scheme has its own published terms — for the current referral programme see the Referral Programme Terms, which form part of these Terms when you participate. Rewards are discretionary subject to those terms, schemes may be amended, paused, or closed as set out in them, and rewards already earned under a scheme's terms are honoured. We may withhold rewards where we reasonably believe a scheme is being abused.

Data ownership

You own all inventory data, photos, and listing content stored in Wrenlist. Wrenlist does not claim any rights to your data. If you cancel your account, you can request a full export of your data in standard format at any time.

When you delete your account, all personal data is permanently deleted immediately. We retain a fully anonymised, non-identifying record of product and sales data (category, brand, condition, pricing, timing) for aggregate analytics and service improvement. This anonymised data cannot be linked back to you. See our Privacy Policy for details.

Anonymised data and AI training

Part of how Wrenlist stays free for inventory and crosslisting is that anonymised listing and sales data improves the AI features everyone uses. This section explains exactly what that means.

What we use. We use anonymised listing and sales data — item photos, titles, categories, brands, condition, sizes, prices, and sale outcomes (sold price, time to sell, which marketplace) — to improve and train Wrenlist's AI features, such as photo identification, pricing suggestions, and category matching.

The licence you grant us. By using Wrenlist, you grant us a non-exclusive, worldwide, royalty-free licence to use anonymised versions of your listing and sales data for the purposes above. This licence covers anonymised data only — it does not give us any ownership of your content, and it does not let us use your data in any form that identifies you.

What anonymised means here. Before any data is used this way, we remove your account ID, item ID, email, username, location, notes, SKUs, and any buyer details. Our structured sales records additionally exclude photos and free-text descriptions entirely — the exact fields are listed in the Privacy Policy.

You keep ownership. Nothing in this section transfers ownership of your photos, listings, or any other content to Wrenlist. Your content stays yours.

No sale of personal data. We never sell personal data. We may publish or commercialise aggregate, anonymised market statistics (for example, average sold prices for a category of vintage ceramics). These aggregates contain no personal data and cannot be traced back to you or your buyers.

What happens when you delete your account. Deleting your account permanently removes your photos, descriptions, and all personal data. Data that was already anonymised before deletion stays in our anonymised dataset, and AI models already trained on anonymised data cannot selectively "unlearn" individual contributions — we state this plainly rather than imply otherwise. The Privacy Policy explains this in full.

If you object. Email admin@wrenlist.com and we will exclude your account's data from future anonymisation snapshots and training runs.

Wrenlist Emporium — centre and dealer membership

Wrenlist Emporium is the multi-dealer antique-centre tier of Wrenlist. If you accept an invitation to join a centre as a booth-renting dealer, or if you operate a centre that invites dealers, the following terms apply in addition to the rest of this agreement.

Wrenlist's role: Wrenlist provides the till, settlement, public micro-site, and dealer-roster tools. We are not a party to the commercial relationship between centre and dealer. We do not collect commission on centre sales, do not hold dealer funds, and do not act as a payment processor between the parties. The booth-rental terms (commission %, monthly rent, settlement cadence, dispute resolution) are agreed directly between centre and dealer, outside Wrenlist.

If you are a centre owner: by inviting dealers, you confirm that you have the legal right and contractual basis to do so, that each invited dealer has agreed to your booth-rental terms, and that you will pay dealers the amounts shown on each generated settlement using the payment method you and the dealer have agreed. You are a joint data controller with Wrenlist for the till and settlement data your centre produces; see the Privacy Policy for the data-sharing detail. You are responsible for your own HMRC obligations on commission income and for any DAC7 or similar reporting requirements that apply to your business.

If you are a dealer: by accepting a centre invitation you agree that the centre owner can see the slice of your data described in the Privacy Policy, that your booth-tagged sales may be aggregated into the centre's settlement statements, and that your stock may appear on the centre's public micro-site under the attribution mode the centre uses (you can opt down at any time). You retain ownership of your stock and of all data outside the centre's scope. You are responsible for your own HMRC obligations on sales income, regardless of where the sale is rung up.

Settlements and payment: Wrenlist generates settlement statements from till sales and optionally emails them to the dealer. Wrenlist does not transfer money. The centre owner pays the dealer using the method they have agreed (BACS, cheque, cash, etc.) and records the payment in Wrenlist for both parties' audit. A dispute over a sale or settlement is resolved between centre and dealer; Wrenlist preserves the audit trail and surfaces the disputed flag, but does not arbitrate or refund.

Leaving: either party can end the membership at any time. A dealer can decline or suspend their membership from /dashboard/booth; a centre can suspend or remove a dealer from the centre settings page. Outstanding settlements remain payable on the schedule already agreed. Data retention for sales and settlement records is governed by HMRC obligations (currently a minimum of 7 years after the financial year the records relate to).

Pricing: the centre tier itself is free for the pilot through 2026. Optional centre addons (e.g. analytics) are subscription-based and listed on /for-centres. There is no per-dealer or per-transaction charge from Wrenlist.

Founding-emporium addon pricing: if your emporium is created on or before 23:59 GMT on 31 December 2026 ("Founding Emporium"), the monthly price of any addon you enable while a Founding Emporium is held at the price shown when you first enable it, for as long as that addon subscription remains continuously active — this lock has no end date. If you cancel an addon and later re-enable it, the then-current price applies. The permitted-adjustment and discontinuation terms in clauses 4 and 5 of the Founding Flock pricing section above apply equally to Founding Emporium addon pricing. The lock is personal to your emporium and cannot be transferred, sold, or assigned.

AI features are estimates, not advice

Wrenlist's AI features — photo identification, pricing suggestions, and Forage ("should I buy this?") — produce estimates based on comparable past sales. They are a second opinion to help you think, not a valuation, an appraisal, or financial advice.

AI can be confidently wrong. It can misidentify an item, miss a maker's mark, misjudge condition from a photo, or price against the wrong comparables. Resale prices also move for reasons no model can see. Every buying and pricing decision is yours, and you make it at your own risk. We are not liable for money lost on stock you bought, priced, or passed on after using an AI feature.

If an item might be genuinely valuable, get it looked at by a qualified appraiser. Wrenlist is not one.

Liability

Wrenlist is provided on an "as-is" basis. We are not liable for listing errors, marketplace policy violations, account suspensions, or lost sales resulting from use of the service. We make best efforts to keep the service available but do not guarantee uptime or error-free operation. Our liability is limited to the amount you paid us in the 12 months preceding the claim.

Intellectual Property

Wrenlist, including its design, layout, and functionality, is our intellectual property. You may not reproduce, distribute, or modify any part of Wrenlist without permission.

Cookies

Wrenlist uses essential cookies for authentication and session management only. We do not use tracking cookies or third-party analytics cookies without your consent. By using Wrenlist, you consent to our use of essential cookies. See our Privacy Policy for full details.

Changes to Terms

We may update these terms at any time. Continued use of Wrenlist after changes constitute acceptance. Material changes will be notified to active users via email at least 30 days in advance. Your continued use after notification constitutes acceptance of the updated terms.

Dispute Resolution

If you have a dispute with Wrenlist, please contact us at admin@wrenlist.com to attempt resolution. These terms are governed by English law and any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For questions or concerns, email admin@wrenlist.com.